Passenger Information, Terms and Conditions

- Check-in Time:
All passengers must check-in at their departure station at least 45 minutes prior to
departure with the Thunder Airlines Agent. Traveling guests who have not checked in 15
minutes prior to the scheduled aircraft departure will be deemed as a no-show guest and
their seat re-sold.

- Checked Baggage Allowance:
Passenger's name and address must be affixed to all pieces of luggage. Thunder
Airlines free baggage allowance is 2 pieces of checked-in baggage and one piece of
carry-on, the total of which may not exceed 40 pounds (15.8 Kg). Excess charges will be
assessed on any piece exceeding these limits by the Thunder Airlines Agent.

- Cabin Baggage Allowance:
Limit of one (1) regulation sized piece, not exceeding 6'' in height or width and 4
kilograms (10 pounds) per ticketed passenger. Any items exceeding these limits will
have to be checked and will be subject to excess charges if applicable.

- Excess Baggage:
Excess baggage will be assessed at the applicable rate per pound to the destination of
the passenger's itinerary. Excess baggage is deemed space available (stand by), but will
be priority over regular air freight.

- Baggage Liability:
Thunder Airlines maximum liability for lost or damaged luggage is $ 250.00 CAD
per person, per incident. Thunder Airlines assumes no liability for fragile, valuable or
perishable articles. Please inform us of any loss or damage to luggage within 24 hours of
arrival to your destination. If contact is made after the 24 hour period, your claim will go
into review and contact will be made on a final decision.

- On-Board Services:
Thunder Airlines is a non-service airline and meals or drinks are not offered for our
passengers traveling on our scheduled charter service flights. Please note that our aircraft
do not include any washroom facilities on board.

- Denied Boarding:
To ensure on-time departure for our traveling guests, it is important that passengers
observe the above check-in times in order that they are not denied boarding. Please be
aware that, in the interest of your safety and flight safety, passengers under the influence
of alcohol will not be permitted to board Thunder Airlines aircraft. Passengers traveling
into ''Dry'' remote communities are not allowed to carry, conceal, or ship any type of
consumable alcohol or narcotics. If you are connecting from other flight services, please
call our reservations clerks and advise us so proper arrangements can be made. Thunder
Airlines reserves the right not to hold for connecting flights where it is deemed that a
significant inconvenience to our other guests will occur.

- Infants/Children:
Infants are defined as 24 months and under. Infants must travel with a parent or
assigned guardian and will sit on the lap of the parent or guardian. Infants travel at no
charge but proof of age is required. Children under the age of 12 years of age are to travel
with a parent or guardian.
This is as per Transport Canada regulations. Please contact a Reservation Agent for
additional information.

- Change of Plans:
Should your reservation no longer be required because of a change in your plans,
please let Thunder Airlines know. Someone may be waiting for a cancellation of a seat
or on a standby list. Advising Thunder Airlines of your change of plans may also allow a
payload increase for important cargo to be shipped.

- Fare Information:
As Thunder Airlines operates as a low cost carrier providing our customers with
extremely competitive fares, we do not offer discounted fares for advanced bookings,
child fares or senior fares. For all group rates, bulk ticket sales, compassionate fares,
please submit a request in writing to Thunder Airlines Reservations Department
at “reservations@thunderair.com”. Consideration will be given and you will be contacted
with a response.Basic Rate Rules:

Up to 48 hours prior to scheduled departure time:

-First itinerary change is complimentary. Subsequent changes will each be
assessed a $50.00 change fee. Change fees are payable immediately.
-Cancellations are subject to a 10% cancellation fee. Refunds will be issued upon
request otherwise the balance of the value of the ticket will remain "on account"
for a period of 1 year from the date of original purchase after which time the
ticket will have no value.

Within 48 hours of schedule departure time:

-Tickets become "non-refundable",
-Changes are subject to a 10% change fee,
-Cancellations are subject to a 10% cancellation fee. The balance of the value of
the ticket will remain "on account" for a period of 1 year from the date of original
purchase after which time the ticket will have no value.

A "No Show" passenger is defined as;

-Any passenger who cancels less than 1 hour prior to scheduled flight time or;
- Any passenger who is late for check-in and is not able to be boarded or;
-Any passenger who does not present themselves for check-in.

"No Show" passengers without a standing account will be subject to a $50.00
administrative fee in addition to the 10% cancellation fee assessed for cancellations
within 48 hours of scheduled departure time. The balance of the value of the ticket will
remain "on account" for a period of 1 year from the date of original purchase after which
time the ticket will have no value.

"No Show" passengers with a standing account will be invoiced for the entire amount and
the unused ticket will have no value.

- How to make a reservation:
Reservations can be made on-line at www.thunderair.com or by calling our Timmins
office directly at (toll free) 1-866-464-2799, Thunder Bay office (toll free) 1800-803-
9943 or (local Timmins #) 705-264-2799.

- Be Prepared for Northern Travel:
Northern Ontario is a wonderful, diverse region to reside or to visit. Whether
traveling to a community festival, or to a business meeting in a larger city center, there
are many things that should be taken into consideration while traveling in the north.
Thunder Airlines strongly encourages all of our customers to dress for the season at hand
- whether winter or summer. Since weather conditions are sometimes unpredictable,
it is best to be prepared. In the winter, the ambient temperature can range from -10 to
-25 (depending on location) and a wind chill factor of -40 can be expected. In such
conditions, the average person's skin begins to freeze at a wind chill of -25. To protect
yourself against such cold, it is recommended to dress accordingly with proper footwear,
outer clothing layers, hats and gloves. We also recommend to our passengers to pack an
overnight bag with basic necessities, even for one day business travel. Delays may occur
due to natural occurrences ranging from extreme weather conditions throughout the year
to forest fires in the summer. In the north it is beneficial to be prepared.

THANK YOU FOR FLYING WITH THUNDER AIRLINES